AyMakan
Transforming Logistics Experiences with Generative AI
In the logistics industry, customer satisfaction depends on timely information, shipment visibility, and the ability to resolve delivery-related requests efficiently. Bab partnered with Aymakan to develop an integrated AI-powered service ecosystem designed to transform customer and merchant interactions through generative AI and intelligent automation. The solution features a generative AI chatbot that enables customers to track shipments, modify delivery locations, submit complaints, and follow up on their requests through natural conversational interactions. In addition, Bab developed a dedicated AI agent for B2B merchant engagement. The agent proactively communicates with merchants, provides shipment status updates, responds to inquiries, and supports complaint handling and resolution, creating a more connected and responsive logistics experience.
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Capabilities
Delivered with BAB
AI-Powered Generative Chatbot
- An intelligent conversational chatbot powered by generative AI, enabling customers to interact naturally, access information, and complete logistics-related service requests.
Shipment Tracking & Delivery Management
- Enables customers to track their shipments, check delivery statuses, and modify delivery locations, providing greater visibility, flexibility, and control over their delivery experience.
Automated Complaint Management
- An integrated complaint management solution that allows customers to submit complaints, receive updates, and follow up on their requests, while automating handling and follow-up workflows.
AI Agent for B2B Merchant Engagement
- An intelligent AI agent that proactively communicates with merchants, provides shipment status updates, responds to inquiries, and supports complaint handling and resolution, strengthening business relationships and operational efficiency.
Real-World Impact
From Traditional Customer Service to Intelligent Logistics Engagement
By combining generative AI with intelligent business process automation, Bab helped Aymakan evolve its customer and merchant service experience into a more proactive, connected, and efficient operating model. Beyond answering customer inquiries, the solution enables automated service execution, shipment visibility, proactive merchant communication, and structured complaint handling. This approach helps streamline logistics operations, improve service accessibility, and strengthen relationships with both individual customers and business partners.
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